- You may return or exchange a product within two weeks (14 days) of order receipt.
- The product must be returned in new and unused condition along with the original packaging, and clothing tag attached. If the tag is removed then Dimmblá reserves the right to decline the return.
If we shipped you the wrong product, or it arrived defective or damaged
- We apologize and we will send a replacement or refund you for your purchase, provided the returned item(s) are received back in their original packaging
- Customers must inspect all packages upon receipt and notify us, within 14 day of any damage or discrepancies. If customers neglect to give notice within this time the customers lose any right to make a claim.
If you ordered the wrong item, wrong size, or simply changed your mind
- We will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging.
- You will be responsible for return shipping costs of non-defective product.
- Dimmblá reserves the right to investigate all claims before authorizing return of the product. Shipment of authorized returns should be made within 30 days of the issuance of the return authorization.
Prior to returning any items please contact us at Dimmblá firstname.lastname@example.org.